It is the policy of Exalté Tea to ensure that all goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold. It is our policy that we do not exchange or refund personalised items or special/customised orders. If a manufacturing fault occurs with the tea accessory, we will repair or replace the product. Items must be returned in their original packaging and must be complete.

Items Damaged in Transit

If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you provided you return the damaged item(s) to us within 5 days of taking delivery

Defective Items

You have the right to return a faulty item within 5 days along with proof of purchase.

Incorrect Items

If we have sent you an incorrect item, please notify our Customer Care Department as soon as possible or within 2 days of receipt of the product and return the incorrect item to us and specify the correct details in writing. We would replace the incorrect item with the item you ordered and we will send you the correct item as soon as possible. We will not charge you for the incorrect item and we must have the incorrect item returned before investigating.

To place a request for return, please contact us at return@exaltetea.com