It is the policy of Exalté Tea to ensure that all goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold. It is our policy that we do not exchange or refund personalised items or special/customised orders. If a manufacturing fault occurs with the tea accessory,we will repair or replace the product. Items must be returned in their original packaging and must be complete.
Items Damaged in Transit
If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you provided you return the damaged item(s) to us within 5 days of taking delivery
You have the right to return a faulty item within 5 days along with proof of purchase.
If we have sent you an incorrect item, please notify our Customer Care Department as soon as possible or within 2 days of receipt of the product and return the incorrect item to us and specify the correct details in writing. We would replace the incorrect item with the item you ordered and we will send you the correct item as soon as possible. We will not charge you for the incorrect item and we must have the incorrect item returned before investigating.
Terms & Conditions
These General Terms and Conditions of Sale govern the sale of goods by us, Exalté Tea, to you, the customer, by telephone, email, and via our website at http://www.exaltetea.com, or other means to our Customer Care team, and will form the basis of any contract of sale between us.
The Contract Between Us
Your orders are an offer to purchase goods from us, we will confirm receipt of your order by sending you an email summarising the details of your order (‘Order Confirmation Email’) or otherwise confirming your order back to you; this is the point at which we accept your order and the contract is formed (subject to these General Terms & Conditions). The contract is completed when the goods are delivered (also subject to these General Terms & Conditions).
You may register with us when purchasing items by telephone to a Customer Services or Client Services representative or by means of the Website. Please ensure any details you provide us with are true, correct, complete and up to date. Inform us immediately of any changes to those details. Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorised manner. You can access and update your details using the ‘Your Account’ area of the Website.
We reserve the right to terminate accounts, remove or edit content or cancel orders at our discretion, but without charge to you.
All orders for goods made by you on the website or by telephone to a Customer Care representative are subject to these Terms and Conditions.
Amendments: we make no guarantees that once placed and paid for, an order can be amended. If you wish to amend an order you must notify us by phone as soon as possible and provided the order has not already been submitted to our Distribution Centre we will try to amend it. We also reserve the right to cancel or amend your order before the goods are despatched if the goods are no longer in stock (see Substitution below).
We also cater to Large Corporate Orders, Wedding Orders, and Festive Gifting.
All payments for goods must be made when the order is placed. COD option is available in Mumbai only. We will not reserve or despatch goods before payment is received. Ownership of the goods will pass to you once we have received payment in full.
Products are invoiced in INR at the time of your order. Prices displayed in brochures and on the website include Goods and Services Tax which will be applied at the current rate.
The delivery charge is an additional cost at Rs.50. Delivery charge is waived off for all the orders where the order value is above Rs.1000.
Product Description and Specifications
We have made every effort to ensure that the goods displayed on this website and in our brochures conform to the descriptions and photographs. The colours, specifications, dimensions and descriptions of items on the website and brochures are quoted as accurately as possible. The colours you see will depend on the resolution of your monitor and we cannot therefore guarantee that your monitor’s display of any colour will always reflect accurately the colour of the item delivered. We reserve the right from time to time to vary the dimensions, specifications, descriptions and quantities of items displayed on our website without prior notice.
A personal gift message of up to 4 lines can be included with all orders. Please decide on your message before placing an order as an amendment after the order has been placed may not be possible.
The gift message will be placed in an envelope on the inside of the delivery or in a pouch on the inside lid of the packaging. We offer a gift card and gift-wrapping service at an additional charge of Rs.120.
Content & Intellectual Property Rights
http://www.exaltetea.com, its products and content is protected. You are only allowed to use content found on this website as expressly agreed by Exalté Tea. Any reproduction or redistribution of our intellectual property rights may result in civil and criminal penalties. You also agree that you are not a partner, agent or reseller of Exalté Tea or our products and we are not liable for any such representation, act or omission on your part.
In addition to these intellectual property rights, the content, defined as: graphics, photographs, image rights, sounds, music, audio or text are to the best of our knowledge accurate and complete, however we cannot promise it is error-free. Nor can we promise that the functions within the site i.e. html, content and functional aspects are error-free. You also agree that no joint venture, partnership, employment or agency relationship exists between yourself and Exalté Tea. You will not express yourself as an employee, agent or representative of Exalté Tea and we are not liable for any representation, act or omission on your part.